Frequently Asked Questions
Everything you need to know about your furniture shopping experience.
What are your shipping costs and delivery times?
We offer standard and express delivery options across the UK. Delivery times range from 3-5 working days for in-stock items, while larger furniture pieces may take 7-14 days depending on your location.
What is your return policy for furniture?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a collection fee may apply for large furniture items.
Do you offer assembly services for large items?
Many of our items are designed for easy self-assembly with included instructions. For certain premium ranges, we offer a 'Room of Choice' delivery service, though full assembly services vary by postcode.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. We also offer flexible financing options through Klarna and PayPal to help you spread the cost of your purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link. You can use this link to monitor your delivery's progress in real-time.
Do your products come with a warranty?
Yes, all our furniture items come with a standard 12-month manufacturer's warranty against structural defects, ensuring peace of mind with every purchase.